Like other e-commerce websites, the shopping cart is where you can view all your carted items, change the quantity of each individual item, tally the total price and check out once you’re ready.
Once you’ve completed the quality check, click on the orange button that says “加入购物车” (jia ru gou wu che) to add the item into your shopping cart.
Next, head to your shopping cart by clicking on the “购物车” (gou wu che) button at the top of the page and proceed to select the items that you wish to check out.
For desktop: click on “优惠卷” (you hui kuan) to get coupons and vouchers that you can use to offset the price of your product if you meet the minimum spending requirement.
For mobile: click on “领券” (ling kuan).
During Taobao’s many festivals, these requirements are very easy to hit, e.g. spend a minimum of ¥5.00 to get ¥5.00 off your purchase.
Once you’re done, click “结算” (jie suan) at the bottom to check out.
How do I select Taobao shipping?
The next step is to key in your shipping details.
This includes your shipping address and shipping (or forwarding) agent which is the company that will be delivering your parcel to you.
In this window, you’re required to key in your shipping address. This address should be the location that you wish to receive your parcel.
Don’t worry if you think you might want to ship to a different address for future parcels; you’ll still be able to add other addresses after this purchase.
For the drop-down menu of the “所在地区” (suo zai di qu; current location) field, the Chinese characters refer to
China (中国大陆; zhong guo da lu),
Taiwan (台湾; tai wan),
Hong Kong (港澳; gang ao),
Malaysia (马来西亚; ma lai xi ya) and
others (海外其他; hai wai qi ta).
If you reside in Singapore, select “others” and choose the first option (新加坡; xin jia po) in the next drop-down menu.
Complete the form by filling in the other fields according to the English translations in the screenshot above.
After keying in your local delivery address, select “国际转运服务” (guo ji zhuan yun fu wu) to opt forinternational forwarding service.
At this point, you must be thinking – why should I opt for international forwarding service?
Appointed forwarders on Taobao (e.g. 4PX, PRouter) have placed a package size and weight limit of 1m x 1m x 1m and 30kg respectively.
This means that you will not be able to purchase huge items such as furniture directly from the Taobao site.
Therefore, the only option to make this delivery possible is to engage your preferred international forwarder to do the job. This will be further elaborated on in a later section.
How to pay on Taobao?
Once you have keyed in your shipping details, you have to make payment for your purchase to confirm the order.
After filling in your credit card details, click on “确认付款” (que ren fu kuan) to confirm your payment.
It usually takes approximately 24 hours for the system to verify your credit card details if you’re an international buyer.
When the payment has been verified, your order will then be processed, and you’ll be able to track your order status.
Tracking your orders on Taobao
Once your order has been placed, you’ll be able to access the following tabs.
Here are some useful tabs to take note of:
待付款 (dai fu quan): Waiting for payment
Items in this tab have not been paid for and the order hasn’t been confirmed.
If you wish to remove items from your shopping cart, you can still do so through this tab.
待发货 (dai fa huo): Waiting for seller to ship out your parcel
待收货 (dai shou huo): Waiting for buyer to receive the item
Once your parcel has reached this status, it means that your seller has shipped your parcel out.
待评价 (dai ping jia): Awaiting review from buyer
You should’ve received your item at this point.
Click on “查看物流” (cha kan wu liu) to check the current status of your order.
With that, you have completed your first furniture purchase on Taobao!
Read on for more information on engaging an external freight forwarder to ship your Taobao parcels.
Should I ship directly from Taobao or engage an external freight fowarder as my Taobao agent?
When shopping on Taobao, it’s crucial to choose a suitable and efficient freight forwarder to pick up and deliver your parcel on time.
However, there are different agents that you may opt to engage to carry out this shipping process.
The first option that most Taobao customers will use is direct shipping from the site, which means that you’re essentially using the delivery services of existing forwarders in Taobao, e.g. 4PX, PRouter.
Another alternative would be to hire an external freight forwarder to do the job for you.
To aid you in making this decision, below are some of the advantages and disadvantages of engaging an existing Taobao forwarder.
When you ship your parcel with Taobao’s appointed forwarders, the cost will be lower since you are saving on any exchange rate conversions as well as agent fees.
Taobao closely monitors the efficiency of each forwarder based on customer ratings and those that underperform will be replaced with newer and more efficient ones. This ensures that your parcel will be in good hands.
Lower sense of security
Since you do not have a dedicated shipper to follow up with closely, the Taobao shippers may take days to get back to you or not get back to you at all. Engaging an external forwarder gives you a better sense of security since there will be constant communication throughout the shipping process.
Even if you manage to get hold of the Taobao shipper, most of these agents speak Chinese and this may pose a language barrier for buyers who are not confident in communicating in Chinese.
Lack of insurance
Buyers often think twice about getting insurance for their shipments as it is not compulsory – it depends on the value of the shipment and your risk tolerance as a buyer. However, when purchasing big ticket items, most people will choose to get insurance as it would mean that in the case when your parcel is lost, damaged or stolen, you may file a claim to get a reimbursement. While the claiming process may take some time, having a reimbursement is a more favourable outcome as compared to losing your money and the item altogether.
Shipping insurance is something that Taobao forwarders do not provide. Hence, if you are getting a product of a high value, it is advisable that you engage an external freight forwarder and purchase insurance for your package.
All in all, when choosing your freight forwarder, be sure to take these pros and cons into consideration and pick the right company that’s suitable to deliver your package.
With a more appropriate forwarder, you will get a more satisfactory shipping experience.
The following section discusses the steps to engage an external freight forwarder as a Taobao buyer.
How to engage an external freight forwarder as a Taobao shipping agent?
This process is still new and foreign to many Taobao buyers, so we’ve explained the whole shipping process in a series of easy-to-follow steps below.
Start off by purchasing big ticket items such as furniture from your preferred supplier in Taobao.
Contact an external freight forwarder
After the order has been confirmed, proceed to contact your chosen freight forwarder and provide them with a packing list of the items that you have purchased, together with the contact details of the Taobao supplier.
Pick up items from suppliers
Next, you can take a step back while the freight forwarder that you have engaged steps in to contact all the suppliers and makes arrangements to pick up the items you have ordered.
Photos of your items will be taken upon pick up and sent to you for verification purposes. Upon confirmation, your goods will be shipped.
Shipping (via two options)
LCL – Less than Container Load shipping
In the case when your shipment is less than the container load, you would have to opt for LCL shipping. This simply means that your shipment will be combined with other shipments to fill up a container before it is shipped.
FCL – Full Container Load shipping
On the other hand, if there is sufficient cargo to fill a container fully, shipping via FCL shipping would better as you would have more cost savings. For FCL shipping, freight forwarders will collect the cargo from suppliers and bring them back to their warehouses to load into the container.
Once the cargo is loaded onboard, customs clearance for the export shipment will be arranged and the shipping documents will be prepared by the forwarder. An extra copy of documents will be provided to you for reference as well.
As mentioned previously, purchasing insurance is important, especially for big ticket items. Often times, the purchase of insurance can be done by the external freight forwarder on behalf of clients.
Custom clearance and delivery of shipment
Once your shipment arrives in Singapore, the last step is for the freight forwarder to clear the shipment at customs and deliver the cargo to your doorstep.
Just like that, you can enjoy reliable shipping services while getting good deals on Taobao!
Choosing the right freight forwarder
Now that you are aware of how simple it is to engage an external freight forwarder to ship your Taobao loots, here are some factors that you may want to consider when choosing the right forwarder.
Country of origin
Be sure to check if the freight forwarder you are considering is located in the same country where you are residing in. This is crucial in order to liaise with the company conveniently.
Cost is another factor to consider as ideally, you would want to save on shipping costs. It is always wise to request for a few quotations from different companies and compare them before deciding on the forwarder you wish to engage.
Reviews and ratings
Another thing to look out for is the reviews and feedback that the forwarder has gotten from past customers. This serves as an indication to the quality of service that the company is able to provide you with. Some platforms where you can get these reviews would be Google, Facebook and forums. If a company has recent reviews with detailed descriptions of the customers’ experiences, it is more likely that they are trustworthy and worth your consideration.
Established in 2006, M&P International Freights has had vast experience in providing freight forwarding services. With the ultimate aim of achieving customer satisfaction by exceeding expectations, their top-notch service ensures that a dedicated sales person is allocated to each individual customer. This ensures that close follow-ups are possible during the entire shipment from China to Singapore.
Having an average rating of 5 out of 5 stars on both Google and Facebook reviews, M&P International Freights has consistently obtained high ratings from their customers. Engaging this dedicated team would guarantee that your items will be shipped smoothly and efficiently, given their trustworthiness and reliability over the years.
Dimension Movers Network is motivated by three main pillars – excellence, assurance and reliance. With clear objectives in mind, they seek to provide customised services to cater to your shipping needs.
Being one of the pioneers in the freight forwarding industry, ARTLAS provides a myriad of shipping services and recognises that your cargo is important. Therefore, with ARTLAS services, you can be rest assured as your items are in good hands.
Mercury Freight’s forwarding services come with many benefits. Not only do they provide regular updates on your shipping status, they also respond quickly to customers’ queries and believe that it is essential to maintain good relationships with customers.
Rentalorry provides a wide variety of logistics services. One of their strength is the 5 star reviews on their facebook and google platforms. From the reviews, we could tell that not only are their rates affordable, they provide top notched service as well.
It’s vital to do some research on the forwarding company before making your final choice.
While this may seem tedious, once you have found a reliable forwarder to suit your needs, you’ll not only be able to reap the benefits of your unbelievably affordable Taobao buys, you’ll also get to enjoy an efficient shipping experience!