I have never had any trouble dealing with you with the excellent service that you provide to us & my team.
Thank you for the great service with always the fastest quote received & always so responsive to our enquiries.
Whenever we have any urgent shipments, you will always assist us & offer your professional advice to us.
I would like to provide you with some feedback of my recent shipment. I have lived in the USA for many years, and have never shipped huge items back to Singapore.
Recently, my husband passed away and I was left with all the stuff to ship home. I have no clue as to what to do and no one was able to provide me the right direction to do my shipment.
I contacted different shipping companies in the USA, and was disappointed with their services. The staff had promised to call or email me the details several times, but never did once provided any helpful information despite my several attempts to reach out to them.
I would like you to know that I am very happy to have found your company through the internet, and especially glad that you had referred, Desmond Tang to work with me. He is an excellent employee with amazing customer service. Desmond has helped me tremendously through the process of my shipment back to Singapore.
I am very impressed by his patience, timely respond, and efficiency in helping me with my shipment. He is also very responsible and committed to his work. During the process of my shipment, I had several problems with the TNT USA, and because of the time differences, and also the urgency of timing, Desmond did not hesitate to take my messages even though it was off his clock, and over the weekend. He contacted me as soon as he received my text messages, and provided timely advices to help me. I am deeply grateful to him for going the extra mile to helping a “first timer” in shipping. Because of his professionalism and great customer services, I felt at peace to entrust him my shipment.
Desmond is an asset to your company. He not only exhibits top notch services to ensure customer satisfaction, he went above and beyond in guiding and helping the customer with a cheerful countenance. This kind of worker is hard to come by. He did a great job and I hope your company will recognize and honor his efforts.
With best regards,